Contact Burgundy Tours
A question about a tour we list, a correction, or a request to be considered? Write to us and a person will read it.
How to reach us
Email hello@burgundytours.net. We answer in English, usually within two working days.
We are a booking guide, not a tour operator, so we cannot change, cancel or refund a booking. That goes to the operator through the platform you booked on, whose contact details are on your confirmation. If you cannot find them, write to us and we will point you to the right place.
If your tour was cancelled or you missed it
A refund or a new date is the operator's to give. Your confirmation email carries their contact and your booking reference, which is the fastest route. Most tours we list refund in full if you cancel at least 24 hours before the start; the few that do not say so on their card.
Corrections
If a fact here is wrong or out of date, tell us what and where. Opening hours change with the season, meeting points move, and the fastest fix is usually a reader who has just been. Every page carries the date it was last checked.
Operators
If you run wine tours from Dijon, Beaune, Mâcon or Paris and want a listing considered, send the product page. Placement is not for sale; how tours are chosen is set out in our affiliate disclosure.
Where the official information is
Office de Tourisme Beaune & Pays Beaunois
Porte Marie de Bourgogne, 6 boulevard Perpreuil, 21200 Beaune; telephone +33 3 80 26 21 30. It is the Beaune tourist office the Grand Cru route day and the 2CV half day meet at; Beaune has a second office, so use this address.
The Hôtel-Dieu, Hospices Civils de Beaune
2 rue de l'Hôtel-Dieu, 21200 Beaune; telephone +33 3 80 24 47 00. Tickets and the current price are on its own booking page.
Château du Clos de Vougeot
Rue de la Montagne, 21640 Vougeot; visits +33 3 80 62 86 09. Book its guided tours on its own website.
Most questions are already answered in the FAQs. To compare tours, start with Burgundy Tours.